GOLDAS´S VIBE

Refund and Returns Policy

Overview

Return & Refund Policy

Last updated: [January 2026]

Thank you for shopping with us. Every piece we create is made-to-order with care, intention, and purpose. GOLDA’S VIBE brand stands for quality, respect, and thoughtful production — not mass manufacturing. Please read this policy carefully before placing an order.

1. Defective, Damaged, or Incorrect Items

All products are produced only after your order is placed.

For this reason, we do not accept returns or refunds for:

  • Incorrect size selected by the customer
  • Change of mind
  • Preference issues (fit, color tone, or style)

This approach supports sustainability and is legally permitted under EU consumer law for custom-made goods.

2. Defective, Damaged, or Incorrect Items

Free replacement or refund if:

You received the wrong item

There is a manufacturing defect

How issues are handled

If there is an issue with your order:

  • Notify us within 14 days of delivery
  • Provide clear photos of the issue
  • Include your order number


3. Germany & EU Right of Withdrawal

Under EU law, customers usually have a 14-day right of withdrawal.

However, according to §312g Abs. 2 Nr. 1 BGB, this right does not apply to:

Goods made to the consumer’s specifications or clearly personalised.
All our Customised or print-on-demand items fall under this category.


4. Shipping & Returns

Approved defective or incorrect items: No return shipping cost

Other cases: Returns are not accepted

5. Refunds

Refunds are issued to the original payment method

Processing time: 5–10 business days after approval

6. International Orders

For customers outside Germany:

The same policy applies

Customs duties and import taxes are non-refundable

7. Need help?

Contact: goldasvibe@gmail.com for questions related to refunds and returns,

Response time: 24–48 business hours